FAQ 

I didn’t receive log in details
On 26-3-2021 all delegates have received their log in details to enter the platform. The email has sent to the address you provided when registering. The email has come from: noreply@eventinsight.io. Please check your spam box in case you have not received this information. Not yet received? Please contact the congress secretariat: registrations@congresscare.com

How to log in? 
Please use the log in credentials in your personal log in email. Or go to: ............ and check in with your email address and code.

Which desktop browser should I use?
Please use the Chrome desktop browser for the best experience when interacting during the sessions. If you are on a mobile device please turn on “desktop mode” in the browser settings to login.

Can I log on to the platform in my corporate/hospital environment?
Our experience shows that viewing an online event in a company/hospital environment can be problematic due to the applicable security settings. We therefore advise you to ask your ICT department if they have any restrictions with regard to live broadcasts, if you want to view the congress in your working environment.

Where can I find the presentations for 1 month?
You can log in again with the login details (magical link) you received for the platform let’s get digital. The presentations are available on the platform for 1 month.

My internet connection is blocky/slow, what can I do?
In case of a blocky/sluggish display, it may be due to a slow internet connection. Make sure you have enough bandwidth and preferably use a fast WiFi or cable connection. If you wish, you can check your internet speed by means of a speed test. Refreshing the browser using F5 can help if the signal remains stuck.

Where and when can I see the on demand programme?
The recordings can be viewed from Thursday. Logging into the platform (with current login details) will take you to the recordings.